Current Position: >IT Delivery Service

Full Time IT Delivery Service

Sinokap will provide the Full Time Delivery Service for the customer on different requirement. Service includes Help Desk, Service Desk Support, Server Maintenance and etc.

IT Delivery Service for Small Office

Sinokap provide the Service model for Small Office includes Regular Day Service, Next Day Service, Emergency Service and Remote Service.

Service Scope Includes:

1.  IT Support – Assist, troubleshoot and fix an issue/incident, that prevents user/s from doing their daily tasks using their PC and affects the business and/or user productivity.
2.  General Maintenance - PC health monitoring, preventive maintenance, checking backup status Windows updates, antivirus updates on the clients, Antivirus database updated, Virus scan, backup check and etc.
3.  End user training

Application Support

       •  Microsoft Windows 2003 / 2008 Server Basic support
           - Create ID, Renew ID, Change password, Security setup, Data backup.
           - High level support on detail requirement

       •  Mail Server maintenance
           - Regular mail client maintenance & Mail Server troubleshooting.
           - Support with ISP to troubleshooting the connection’s problem on Mail Server.

       •  Antivirus management
           - Support client’s antivirus and update the virus database.
           - Server antivirus support and maintenance.
           - Maintenance Antivirus Server

       •  Standard office productivity applications like MS Office, MS Project, Acrobat, etc.
       •  Desk-side support
       •  Print Server & Printer support (Software related)
       •  Service Pack and Hot fixes will be applied as and when required
       •  Internet/Network connectivity support

Hardware support Support

       •  PABX system & IT related equipment
           - Support and Coordinate with the vendor / China Telecom

       •  IT Room Maintenance
           - WAN / VPN / ISP Support
           - Server Hardware Maintenance
           - UPS Maintenance
           - Data Backup Machine / Tape Machine Maintenance
           - Patch Panel Management